Return Policy

Delivery

All items are dispatched via Royal Mail and will be delivered a maximum 3-5 working days after despatch. Unfortunately we currently do not ship to any locations outside of the UK & Ireland. At the time of despatch you will receive an automated email letting you know your order status has been updated and the items you have ordered are on their way. If for any reason we are not able to fulfil the whole order in a single despatch this will be made clear in this email letting you know which items have been despatched and which items are on back order.

Returning your item for a refund

If you are unhappy with the product, received a damaged product and would like to return the product for a refund or swap, please send back your item within 14 days to the following address; Smile Science, Unit E1 Phoenix Business Centre, Rosslyn Crescent, Harrow, London HA1 2SP

• Refunds are only given if the product is returned within 14 days, unopened and unused.
• Customer must pay for return postage and packaging.
• We do not accept products returned after 14 days of purchase.
• Refunds will be processed within 14 days of us receiving your returned item.